• Prepare weekly reports on stock movement, slow-moving items, fast-moving items, stockouts, and products nearing expiry.
• Analyse monthly sales performance by product, category, supplier, branch, and channel.
• Identify top-performing, underperforming, and non-moving products.
• Monitor inventory health, stock ageing, and expiry risks.
• Assist with demand forecasting and inventory planning.
• Develop and maintain dashboards using Excel and Power BI.
• Support management with commercial insights and recommendations.
• Conduct basic competitor pricing and product range analysis.
• Present findings and recommendations in a clear and concise manner.

• Degree or Diploma in Statistics, Data Science, Business Analytics, Finance, Supply Chain, Economics, Commerce, or a related field.
• Strong Excel skills and numerical ability.
• Experience with Power BI is an advantage.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Good communication and presentation skills.
• Ability to work independently and manage multiple tasks.

Role Purpose

The Commercial Data & Inventory Analyst Intern will support the business by analyzing sales, inventory, and product performance data to help management make informed decisions. The role focuses on identifying trends, reducing stock risks, improving inventory efficiency, and supporting business growth through data-driven recommendations.

What You'll Gain

• Hands-on experience in retail, inventory management, and business analytics.
• Exposure to Power BI, ERP systems, and commercial decision-making.
• Mentorship from senior leadership.
• Opportunity for long-term career growth within Petzone.

Success in This Role

Within the first six months, you will be producing accurate weekly and monthly reports, identifying inventory opportunities and risks, and providing insights that help improve sales, stock availability, cash flow, and profitability.

• Welcome and assist customers in selecting suitable products for their pets.
• Provide basic guidance on pet nutrition, treats, grooming, and pet care products.
• Achieve individual and store sales targets.
• Ensure shelves are well stocked, clean, and properly merchandised.
• Monitor product expiry dates and report slow-moving or damaged stock.
• Receive, unpack, and organize incoming stock deliveries.
• Maintain accurate stock levels and participate in stock counts.
• Process customer transactions accurately and efficiently.
• Support online order preparation and customer collections where required.
• Maintain high standards of cleanliness and professionalism within the store.
• Build strong customer relationships and encourage repeat business.

• Certificate, Diploma, or Degree in Veterinary Science, Animal Health, Agriculture, Sales, Retail Management, or a related field is an advantage.
• Previous retail, customer service, veterinary, pet shop, or animal care experience is preferred.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Passion for pets and animal welfare.
• Ability to work weekends and public holidays on a rotational basis.
• Basic computer literacy.

KPI's

• Sales performance
• Customer service ratings
• Product knowledge assessment scores
• Inventory accuracy
• Store presentation standards
• Attendance and punctuality
• Online order fulfilment accuracy
• Compliance with Petzone operating procedures

What We’re Looking For

• Friendly and energetic personality
• Strong customer focus
• Honest and dependable
• Team player
• Eager to learn and grow within the company
• Passionate about pets and helping customers

Career Growth

Career Growth

Successful candidates will have opportunities to progress into:

• Senior Sales Advisor
• Branch Supervisor
• Store Manager
• Sales & Training Coordinator
• Retail Operations Roles
  

Success in This Role

You will be successful if customers leave the store feeling welcomed, informed, and confident in their purchases while helping Petzone achieve its sales, service, and operational goals.

Key KPIs Online Revenue Growth • Website Conversion Rate • Average Order Value • Repeat Customer Rate • Customer Satisfaction • Marketplace Growth • Order Fulfilment

3’5 years experience in E-Commerce, Retail Operations, Digital Commerce, or Customer Experience. Experience with Shopify or similar platforms. Strong analytical and reporting skills. Customer-focused with excellent communication skills. Organized, proactive, and commercially driven.

Advantageous

• Photography skills and graphic design experience.
• Experience managing social media accounts for brands.
• Knowledge of influencer marketing and social media analytics.
• Experience in paid social media advertising.

• Certificate, Diploma, or Degree in Veterinary Science, Animal Health, Agriculture, Sales, or Retail Management is an advantage.
• Previous retail, customer service, veterinary, or animal care experience is preferred.
• Strong communication and interpersonal skills.
• Passion for pets and animal welfare.
• Ability to work weekends and public holidays on a rotational basis.
• Basic computer literacy.

Career Growth

Successful candidates will have opportunities to progress into: Senior Sales Advisor → Branch Supervisor → Store Manager → Sales & Training Coordinator → Retail Operations Roles.

Success in This Role

You will be successful if customers leave the store feeling welcomed, informed, and confident in their purchases while helping Petzone achieve its sales, service, and operational goals.

Prepare monthly management accounts, budgets, forecasts, and cash flow reports
Manage accounting, payroll, payables, receivables, and treasury functions
Oversee inventory valuation, stock reconciliations, and financial controls
Monitor profitability by branch, category, and sales channel
Ensure statutory compliance, audits, tax filings, and regulatory requirements
Support business expansion through financial modelling and analysis
Manage banking, supplier, auditor, and stakeholder relationships
Provide commercial insights and recommendations to leadership

- Degree in Finance, Accounting, Commerce, or related field - CPA(K), ACCA, or equivalent professional qualification - Minimum 5 years’ experience in a senior finance role - Experience in retail, FMCG, distribution, or multi-branch operations preferred - Strong ERP, Excel, reporting, and financial analysis skills

Key Success Measures - Accurate and timely management accounts - Strong cash flow and working capital management - Inventory accuracy and control - Improved profitability and financial reporting - Successful audits and compliance outcomes This role offers a clear pathway to Finance Director as Petzone expands across Kenya and East Africa.