Return Policy

Return Policy

RETURN POLICY

Thank you for shopping with us at www.petzone.co.ke

If you are not entirely satisfied with your purchase we are here to help.

 

RETURNS

You have …3 calendar days to return an item from the day you received it.

To be eligible for returns your item must be unused and in the same condition that you received it.

Your item should be in the original packaging.

Your item also needs to have the receipt for proof of purchase.

 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received the returned item. We will also notify you on the state of the refund after inspecting the item.

Refund for expired Edibles/food items will be accepted

Non edible products will be returned/exchanged under the circumstances listed below;

  1. For wrong size
  2. If the product dispatched is damaged

You can also select different items amounting to your previous purchase as a refund.

 

DELIVERY POLICY

Upon dispatch of goods bought you will be liable to a delivery fee of Ksh 300 if your location is in the outskirts of Nairobi (Kiambu, Thika, Limuru, Athi River & Kitengela).

Deliveries will be free within Mombasa county for orders of Ksh 3,000 and above. Delivery fee of Ksh 300 will apply for orders below Ksh 3,000 and deliveries in the environs of Mombasa county.

If you are within Nairobi delivery will be Free for a purchase Ksh 3,000.00 and above.

The delivery fee is non – refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

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